Terms of Service

1. Acceptance of Terms

By accessing and using the website and services of Nocturne Health, the registered business name of Stretch Medical Corporation, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Medical Disclaimer

Nocturne Health provides telemedicine services for sleep medicine. Our services are not a substitute for emergency medical care. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room. The sleep tools and screeners on this website are for informational purposes only and do not constitute a medical diagnosis.

3. Telehealth Services

Nocturne Health provides telemedicine services only in states where our physicians are licensed, as shown when you book. Services are only available to patients physically located in one of those states at the time of consultation.

4. Payment Terms

All services are cash-pay. Payment is due at the time of service. We do not bill insurance directly. We accept credit cards, debit cards, HSA cards, and FSA cards. All sales are final unless otherwise required by applicable law.

5. Medicare, Medicaid and Other Federal Health Care Programs

Nocturne Health does not participate in Medicare, Medicaid, or any other federal health care program (collectively, "Government Programs") and is not enrolled as a provider with any Government Program. Beneficiaries of any Government Program are not eligible to receive services from Nocturne Health. By scheduling and receiving services, you represent that you are not a beneficiary of any Government Program.

6. Cancellation Policy

Appointments may be cancelled or rescheduled up to 24 hours before the scheduled time without charge. Cancellations within 24 hours of the appointment are charged 50% of the visit fee. No-shows are also charged 50% of the visit fee.

7. Privacy

We handle your clinical information in accordance with applicable state medical-privacy law and maintain appropriate administrative, technical, and physical safeguards. Please review our Privacy Policy for complete details.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Nocturne Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

9. Text message verification codes

Subscribers opt in on our secure document page (the page we email you a link to when a document is ready for you, at https://api.nocturnehealth.com/d) to receive one-time verification codes from Nocturne Health, powered by AWS Notify. Message frequency may vary per user. Text HELP for help and STOP to cancel. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. For questions about your text or data plan, contact your wireless provider. For support, contact support@in.nocturnehealth.com; you do not need to log in to reach us.

See our Privacy Policy for how we handle your mobile number.